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Independent certification by J.D. Power and Associates demonstrates what we've strived to be for the past 15 years: process-oriented, professionally managed, and focused on providing the highest levels of customer service. We are proud to be among a select group in the nation that met J.D. Power and Associates benchmarks in areas such as:
- courteous and knowledgeable representatives
- concern for the customer
- useful information and timely resolution
- convenient hours and ease of reaching a representative
Most importantly, callers to our call center were surveyed to measure their satisfaction with their on-the-phone experience. When compared to national averages, these results allow us to confidently state that IBT delivers "An Outstanding Customer Service Experience."
Discover the advantage of working with a call center committed to integrity, professionalism and customer service. Discover IBT Solutions.
For J.D. Power and Associates Certified Call Center ProgramSM information, visit www.jdpower.com |
