IBT was selected by Nicor
to reduce call center costs by outsourcing their move calls. Because
of our experience as a call center specializing in customer service
and energy sales, we were also able to increase revenue for Nicor.
We did this by maximizing the value of each and every customer
interaction by offering turnkey energy-related products and services.
- Handle
outsourced move calls
- Offer proprietary co-branded warranty products
- Provide
customers with a suite of move-related services
- Optimize a multi-channel
solution to meet business objectives
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